Fix issues when you pay for Google products & services

You might demand to fix a problem with your payments profile if you:

  • Have issues when yous pay for Google products
  • Get an error bulletin

Find the issue you experienced beneath.

Payment method declined by issuer

Of import: Your payment issuer is the bank or company that issued the payment method you endeavor to apply. This may exist the bank that issued your card, the telecom carrier for your carrier billing account, or your eWallet provider.

"Unable to complete transaction: expired card"

"[Your payment issuer] declined your payment"

To prepare the issue, select a different payment method or try the following:

  • Make certain your payment method is upwards to appointment. If it isn't, update it in Google Pay. And so try your purchase again.
  • To make the purchase, make sure you accept enough money in your account.
  • If you still have issues, contact your issuer to check if there's a problem with your account.

Payment method declined by Google

"Your payment was declined due to an effect with your account"

If yous get this error message, nosotros tin can't accept your payment because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need more info to protect your account against fraud.
  • For European users only: Nosotros need more info to comply with EU law.

To set up the issue, you lot must verify your identity or update info in pay.google.com:

  1. Go to pay.google.com.
  2. Check for whatever alerts or requests.
    • Earlier you can buy annihilation through your Google Account, you must verify your identity.
  3. Brand certain your proper name, address, and payment info are upwards to appointment.

"Your transaction tin't exist completed"

If you lot're asked to provide more info after you become this message, follow the on-screen instructions.

If yous're non asked for more info:

  • Try a different payment method.
  • Check whether the billing address for your payment method, such every bit a credit card, matches the accost in your Google Pay settings. If they don't match, update your address on pay.google.com and try the transaction again.
  • If you're on an app: Try to pay on the production website instead. If you're on the website, endeavour the app.
  • If yous buy on Google Play: For suggestions, check Fix payment problems on your account.
  • If y'all use the guest checkout on the Google Store: Sign in to your Google Business relationship. If you don't have one, create an account offset.
  • If y'all use an eligible Android phone and pay by credit card: Set up a payment method for contactless transactions.
  • If you lot pay with a credit card: Contact your banking company or financial establishment about this transaction.

"Tin can't redeem your gift card due to an result with your account"

To fix the upshot:

  1. Get to pay.google.com.
  2. Check for whatever alerts or requests.
    • Before you can purchase anything through your Google Account, y'all must verify your identity.
  3. Make sure your name, address, and payment info are upwardly to date.

Payment consequence with Google Workspace account

"This transaction couldn't be completed. Contact your Google Workspace administrator to fix information technology"

If you buy a Google product or service and get this error message, it means that your company or school set your account.

To resolve this issue, contact your Google Workspace ambassador.

Tip: If you're an ambassador, learn how to fix the billing issue.

Notice your administrator

Your administrator might be:

  • Someone in your IT department or assistance desk at a company or school.
  • The person who manages your email service or website.
  • The person who gave you lot your username.

Ineligible or grayed-out credit or debit carte du jour

Menu is grayed out & needs verification

Your card was reported as stolen if:

  • Your card is grayed out.
  • The message says "verify on pay.google.com," or "verify in your Google Account'due south payment methods."

Before you lot can apply it again, yous must verify the card.

  1. Become to pay.google.com.
  2. Sign in to your account.
    • If you have multiple accounts: Sign in to the account with the grayed-out card.
    • If you don't apply pay.google.com: Go to your business relationship's "Payment methods" page.
  3. Click Payment methods.
  4. Next to the card that says "Verification needed," click Verify and then  Get code.
  5. You tin find a temporary hold of less than $1.95 USD on your menu statement chosen "GOOGLE." The verification lawmaking is the last 6 digits.
    • You should get the lawmaking right away, but information technology tin can take up to seven days to get the code.
  6. To consummate verification, return to your account and enter the vi-digit code.

Card is grayed out & is ineligible

If your card is grayed out and you get a message that your carte is ineligible, you can't use your card for this purchase. Try to make the purchase once again with a different carte du jour.

If the carte du jour yous want to use isn't listed, to add a new card, follow the on-screen instructions.

Closed Google payments profile

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