Square an Error Has Occurred Please Try Again

Search Results

All Categories

Articulate

Apply

Search in

Category

Reset

Filter past

Guides

Log out

Account dashboard

Select your language

https://back up.squarespace.com/hc/

/hc/categories/200204575

VIDEOS

https://learning.squarespace.com

WEBINARS

https://forum.squarespace.com

FORUM

/hc/requests/new#cull-topic

Live Chat: Closed

Live CHAT: Open up

Meet All Results

Send

Choose a topic

Nosotros remember this will help:

Contact Squarespace Help

Still need to contact us?

Real-time chat and firsthand answers.

Live Chat

Mon - Friday:
4:00AM to 8:00PM EDT

Transport us a bulletin and read our answer when it's convenient for you lot.

24 hours a mean solar day
7 days a week

Log into Squarespace

Regresar

Esta guía no está disponible en español. Serás dirigido a la versión en inglés en 5 segundos.

Watch Video

Por favor, 10 en cuenta que este departamento solo ofrece soporte en inglés

Go along as Guest

Recover Account

BOOK NOW

Schedule an appointment to speak to one of our Onboarding Specialists.

We currently offer live chat support in English only.

EMAIL SUPPORT IN SPANISH

CHAT IN English

Squarespace 5 Help

For questions about the legacy Squarespace v platform, please visit its Help Center:

Back

Regain access to your account or site

If yous've tried to recover your Squarespace business relationship and even so can't access it, we're hither to help. Please enter as much information as yous can, but if you're not certain about specific details, provide your best guess.

Earlier you begin:

• Did you already attempt to recover your account through the login page? We'll ask you to try that first if you haven't yet.

• For your security, we'll simply provide account details to the account holder.

• For assist recovering a Google Workspace account, contact us here.

Email address where we can contact you.

What situation led to the trouble accessing your business relationship?

URLs of any websites continued to the account. Enter equally many domains as possible.

Delight attach both of the following documents:

• A government-issued ID. For example, a driver'southward license, passport or permanent resident card.

• A banking company statement that shows the banking company header, bank accountholder name, and the most recent Squarespace charge. You are free to obscure other personal information in the document. (Non required for two-cistron authentication issues.)

Note:

• If you entered multiple websites in a higher place, attach statements showing the nearly recent charge associated with every site.

• Ensure your files are .jpg or .png so we tin view them.

Request Account Access

Follow these steps:

Acquire More

Study Upshot

Review Submission Criteria

Request a Refund

Hear back in 2 concern days.

If you have a tax exemption certificate, adhere it hither. .pdf, .png, .jpeg file formats are accustomed.

Utilize this form to submit a asking about exemption from sales tax collected for Squarespace payments.

Enter the details of your request here. If you're not based in a country or state where we collect taxes, and you believe we shouldn't collect taxes from you, please explain.

If you have feedback about how we collect sales revenue enhancement, submit it here. Your feedback helps make Squarespace meliorate, and nosotros review every request we receive. Delight annotation that we can't answer individually, only we'll contact you if we need more than details.

General sales tax feedback

Request an exemption from sales tax

Help and support during the
Coronavirus Pandemic

We understand the tremendous challenges the Coronavirus pandemic is causing for people and minor businesses across the world. Here at Squarespace Customer Support, we're doing everything we can to answer your questions and provide assistance to our community.

If you lot need support during these uncertain times, submit the following grade and we'll look into options for y'all. Please provide specific details regarding your effect or request, such as:

• Pause or abolish my subscription

• Discuss options for financial relief from subscription costs

• Help me adjust my site to the electric current situation

• Advise me on how to best set up my new site

• Enable a specific feature on my site

A member of our team will reply as quickly as possible.

Upload a screenshot of the upshot you're having, or the site content you'd like to modify, then we can aid you lot more quickly. Larn how to take a screenshot hither: http://sqsp.link/w5Jigj

Squarespace Scheduling and Acuity Scheduling accept merged Help Centers. If you're coming from the Acuity Help Center, yous'll find the help you lot need hither. All guides nigh Squarespace Scheduling likewise utilize to Acuity; the handful of features that are different are clearly marked.

Please use this form to submit a request regarding a deceased Squarespace customer's site. Our deepest condolences go out to you and your family unit during this time, and we appreciate your patience as we work through your request.

Due to privacy concerns and restrictions, nosotros unfortunately can't provide yous with authoritative command of the site. However, if an immediate family unit member or legal representative completes the form below, nosotros may be able to grant Billing permissions so the site tin remain active or cancel whatsoever agile subscriptions.

Note that Billing permissions don't include the ability to edit the site'south content. Yous tin read more about this here.

A note regarding Squarespace 5 sites:
Squarespace v, our legacy platform, doesn't allow permissions to be edited. Even so, we can cancel or remove the site.

Submit a request nearly a deceased client's website

URL of the site connected to the deceased user's account

Any comments, requests, or concerns we should know?

Delight attach the post-obit documents:
• An image of your regime-issued ID, such equally a driver'due south license, passport, war machine ID, or permanent resident card. This is for proof of your human relationship to the deceased.
• An image of the deceased person'southward obituary, death certificate, and/or other documents.
• Any additional documents, such as Legal Representation documentation.

Delete My Account

Before you request to delete your Squarespace account, please review this guide to:

• Sympathise what happens when nosotros delete your account.

• Make sure it's what you actually want to practise.

• Take a few steps to prepare. For case, you'll need to cancel all subscriptions first.

Once you submit your request, y'all'll receive an email from our team to verify your account access and confirm that this asking wasn't made in fault.

Delete My Business relationship Request Verification Form

Before y'all provide your government issued ID below, did you know that you can submit a asking to delete your business relationship to Squarespace here (without providing your ID)? This class is just for people who have lost admission to: (1) their Squarespace account; or (ii) the email address associated with their Squarespace account.

Delight upload a copy of some class of government issued ID (i.e. driver's license or passport). You may mistiness out any sensitive information before you upload.

Email address for communication regarding your request

Upload ID

Questions most Squarespace Select

To acquire more about Squarespace Select, our premium programme for defended site support, visit this Assist guide.

If you still have questions well-nigh the Select programme, complete the fields below to send united states of america a message.

{ "top::memberareas:billingsignup":"New Release Squad (Chat)", "summit::memberareas:creatingmemberareas":"New Release Team (Conversation)", "meridian::memberareas:managingmemberareas":"New Release Team (Chat)", "pinnacle::media:video-storage":"New Release Squad (Conversation)" }

Send us a bulletin. Business hours are Monday - Friday, five:30AM to 8PM EDT. Letters sent exterior these hours will receive a response within 12 hours.

Monday - Friday:
4:00AM to 8:00PM EST

Squarespace Help Center

Find answers and resources

Encounter More Results

Scan past production

Websites

Adding content with blocks

Formatting your images for display

Changing colors

SEO checklist

Domains

Connecting a domain

Moving a domain to another site

Renewals and expiration

Transferring a domain

Commerce

Adding products to your store

Connecting a payment processor

Creating discounts

Setting upward taxes

Email Campaigns

Building mailing lists

Creating sender profiles

E-mail campaign best practices

Getting started with Squarespace Email Campaigns

Google Workspace

Using Google Workspace with Squarespace

Adding more Google Workspace users

Signing upwards for Google Workspace

Renaming a Google Workspace user

Scheduling

Engagement Scheduling Blocks

Getting started with Squarespace Scheduling

Creating and editing appointment types

Squarespace Scheduling FAQ

Member Areas

Creating gated content

Customizing the Fellow member Areas experience

Managing members

Getting started with Fellow member Areas

Video Studio

Creating projects

Getting started with Video Studio

Project steps and sections

Video Studio best practices

Guides by topic

Show less

Getting started

Everything you need to offset and launch your site on Squarespace

Business relationship

Analytics

Go assistance with your account settings, password, and site contributors

Billing

View reports to gain insight into company engagement and sales

Get help with your plans, payments, and subscriptions

Commerce

Learn how to prepare, manage, and grow your online shop

Domains

Become step-by-step assistance with registering, transferring, and connecting domains

Google Workspace and custom email

Images and videos

Set up a custom email address with your domain

Make your site stand out with images, videos, and banners

Integrations and extensions

Add third-party integrations to help you manage, optimize, and expand your site

Marketing

Spread the discussion about your concern with Squarespace's all-in-one marketing tools

Pages and content

Privacy and security

Learn how to build and edit your site with pages, sections, and blocks

SEO

Become data about security, SSL, data privacy, and policies well-nigh Squarespace

Learn how to optimize your site for search engines with the all-time keywords and content

Squarespace on mobile

Explore how your site works on mobile and manage your site with our mobile apps

Squarespace Scheduling

Book and manage appointments with integrated online booking

Technical issues and contact the states

Troubleshoot technical and speed bug with your site

Templates and blueprint

Learn how to customize fonts, colors, and other design features

Tips and advice

Read our all-time practices, tips, and tricks for getting the near out of Squarespace

Video Studio

Create videos to market your business on social

Learn by video

All About Images

seven videos

Introducing Commerce

iv videos

Build your first Squarespace site

ane video

Your Pages & Navigation

7 videos

See all videos

Community forums

Join our active community of Squarespace users and professionals for advice, inspiration, and best practices.

Squarespace Forum

Squarespace webinars

Circle Forum

Free online sessions where you'll larn the basics and refine your Squarespace skills. Everyone is welcome—no website required.

Upcoming Webinars

Rent an Expert with Market place

Squarespace Experts can help you polish an existing site, or build a new one from scratch.

Browse Experts

Can't find what yous're looking for?

Nosotros'll assist you notice an answer or connect yous with Customer Support through alive chat or electronic mail.

Contact U.s.a.

No results

A person belongings a smart phone and looking at Colima's website

A Squarespace website example

A sample domain name for a Squarespace website

A screenshot of Google Workspace toolbar

A screenshot of the Commerce product in the Squarespace platform

A sample imagery for sending email campaigns

A screenshot of the scheduling product in the Squarespace platform

A screenshot of the member area product in the Squarespace platform

A screenshot of the Video Studio mobile app

An abstract photo of shapes and colors

A pair of white shoes

An iPad showcasing an due east-commerce website congenital with Squarespace

A person holding a smart phone and looking at a website built with Squarespace

A screenshot of editing tools on the Squarespace platform

Examples of questions in the Squarespace Customs Forum

An example of a Squarespace Expert's bio

A Squarespace website with the Squarespace Customer Service Chatbot open up on the screen

Shut

How would you lot rate your experience with the Help Center?

Somewhat dissatisfied

Very dissatisfied

Neither satisfied nor dissatisfied

Somewhat satisfied

Feedback

Very satisfied

Can yous tell us why? (Optional)

How was your experience looking for help today?

Very difficult

Somewhat difficult

Neither piece of cake nor difficult

Somewhat easy

Very like shooting fish in a barrel

Why's that? (Optional)

I'g not sure

Did you find the answer you were looking for in the Help Center?

No, my issue was non resolved

I found it elsewhere

Aye, partially

Yep, completely

Where did you best notice your reply?

Select

Video

Guide

Webinars

Forum

Other

Cheers for your feedback

Vigil Scheduling

Can't log in?

I don't have an account

Squarespace

Log into your business relationship and then we can customize your experience.

Which account do you demand help with today?

Customs Forum

Become assist from our community on advanced customizations.

Explore the Forum

Webinars

Sign upwardly for an interactive session where our experts walk you through Squarespace basics.

Join a Webinar

Tin't detect what you're looking for?

We'll help you observe the answer or connect with an advisor.

Contact Usa

Get assistance from our customs

Get help from our community on avant-garde customizations.

search in the forums

Hire a Squarespace Expert

Stand out online with the assist of an experienced designer or developer.

get matched

In this guide

Was this guide helpful?

People too viewed

Accessing this feature

Note

Tip

Did you detect the information yous were looking for?

Still Browsing

Give thanks you for your feedback.

Learn with videos

Learn best practices, train yourself, and exist confident you lot're getting the virtually out of Squarespace.

Recommended

Bite-sized Tutorials

Connect with the states on Youtube

Acquire by videos

Topic

Video Serial

Notice even more than resources to assist grow your business organization on our Youtube channel.

View Help Guide

Come across All

Error copying text to clipboard

Successfully copied text to clipboard

Copy

In this guide

Your course was submitted successfully!

A confirmation e-mail has been sent to your address. We will get back to you lot as before long as we can.

return to Squarespace

Troubleshooting class issues

Note: While our most pop guides have been translated into Spanish, some guides are only bachelor in English.

Troubleshooting form issues

If you lot're having trouble with the form block or newsletter block, use this guide to identify where the problem is occurring and how to set up it.

Tip: A expert way to starting time troubleshooting is to remove the cake, add information technology again, and reconnect your storage service. This refreshes the block and resolves virtually bug.

What went incorrect?

This section outlines the form submission process from starting time to stop. Review these steps to place which function isn't working.

Step ane - Visitors should be able to enter and submit information

If visitors see an error bulletin at this step, meet:

Error message: Electronic mail address not valid. Email addresses should follow the format user@domain.com
Error Message: Error communicating with storage services
Mistake Bulletin: Unknown error, please effort once more after

Stride 2 - The form should send the total submissions to a storage service

If that's non happening, see:

Squarespace Email Campaigns isn't receiving new subscribers
Mailchimp isn't receiving new subscribers
Google Bulldoze isn't receiving new subscribers

Stride 3 - You should receive an email most new form submissions

If the class is connected to an email accost and you lot're not receiving these emails, see:

Not receiving grade submission emails

If you lot're getting spam emails, see:

I'1000 receiving spam through my forms

If you receive error notifications from Squarespace

You might receive an email or error message almost a specific problem. To resolve these issues, see:

Email: Form submission fault
E-mail: Unknown authorization header
Error message: Add storage to this course

Error message: Electronic mail address not valid. Email addresses should follow the format user@domain.com

This bulletin appears to visitors if they enter an e-mail accost that doesn't follow the standard format, or is longer than 256 characters, which is the character limit for email addresses.

If a company reaches out to you about this error, enquire them to endeavour over again with a valid email address.

Error message: Error communicating with storage services

Sometimes when a visitor attempts to submit a grade, a "Form not fully sent. Error communicating with 10 of Y storage services" bulletin displays (where Y is the total number of storage options and 10 is the number of storage options causing the mistake).

If this is happening:

Disconnect and reconnect the storage options using the steps in Managing form and newsletter storage.
If the to a higher place step doesn't work, remove the block and re-add it.

Error message: Unknown error, please endeavour again afterwards

If a visitor attempts to submit multiple forms through a form block in a short amount of time, they may see an "Unknown mistake, please endeavour again later on" message. They can submit some other form later. This helps forestall spam.

Squarespace Email Campaigns isn't receiving new subscribers

In your Email Campaigns dashboard, yous should see new subscribers populate in the mailing list you chose for that class.

If a subscriber doesn't appear, they may not take confirmed their subscription yet.

Mailchimp isn't receiving new subscribers

If you're not receiving form submissions or new subscribers when connected to Mailchimp, visit Troubleshooting Mailchimp issues.

Tip:When testing a form or newsletter block, use an e-mail address that isn't already on your Mailchimp audience. Email addresses already in the audience won't receive some other opt-in e-mail.

Google Drive isn't receiving new subscribers

If yous're not receiving form submissions when continued to Google Bulldoze, or if the submissions are incomplete, there are a couple of potential causes.

Choice one - Bank check the class for special characters

If form field titles include special characters outside of the Latin alphabet (similar å, ä, or ö), the letters are omitted in the connected spreadsheet. Instead, yous'll run into generalized English language placeholder names in cavalcade headings.

This issue occurs in languages like:

Chinese
Korean
Japanese
Cyrillic
Farsi
Arabic

Nosotros recommend avoiding special characters in class field titles whenever possible to avoid any issues.

Note: Forms recognize special characters visitors enter in their submissions. The limitation only applies to form field titles.

Option two - Check if column headers in the spreadsheet lucifer form field titles

The column headers in the spreadsheet must friction match the fields in the form for the connection to work. If you rename a column in your spreadsheet, the course won't recognize the submission from the corresponding field. Instead, you'll meet a blank field on the submission.

Not receiving form submission emails

Sometimes course submissions may filter into a spam or junk folder instead of your inbox. To resolve the consequence, ensure that all emails from our default email address arrive in your inbox. Addform-submission@squarespace.info to a dominion or filter to accept all emails from this email address.

Tip: If you use Gmail, learn more in the Gmail Help Heart. If y'all employ Outlook, acquire more in the Windows Aid Center.

I'1000 receiving spam through my forms

At that place are a few strategies you tin use to reduce spam. To learn more, visit Preventing form and newsletter block spam.

Email: Class submission error

If you receive an e-mail with this bailiwick line, your form block or newsletter block is having trouble connecting to Google Bulldoze or Mailchimp.

The email is sent to the email address on file for the site owner, and information technology volition specify which storage service is causing the error and then you can take the appropriate next steps.

Google Bulldoze

This email is a failsafe to ensure that if the connection to Google Drive fails, the form submission isn't lost. To resolve the issue, reset your connexion to Google Drive:

Open the storage for your form.
Click the proper name of the spreadsheet next toGoogle Drive.
ClickDisconnect, then clickDisconnect again to ostend.
ClickConnectand enter the proper noun of your spreadsheet to reconnect. If the issue continues, connect a new, empty spreadsheet instead.

Mailchimp

You might receive this email if there'south an upshot with the class'southward connection to Mailchimp, or if Mailchimp flagged an address as spam. The email includes the submitted information as a fill-in for yous.

For next steps, visit Troubleshooting Mailchimp bug.

Email: Unknown authorization header

If the block is connected to a spreadsheet in Google Drive, you lot may receive an "Unknown authorization header" e-mail from Squarespace at the email accost on file for the site possessor.

Yous tin can set up this by temporarily disconnecting the form from Google Drive and resetting permissions in your Google account.

Note: Disconnecting the Squarespace app from Google Drive will disconnect all Squarespace forms connected to that Google account.

To resolve the effect, follow these steps:

Double-click the course block or newsletter cake on the page or mail service.
Click the Storage tab.
Click Google Drive, click Disconnect, then clickDisconnectagain to ostend.
Log into your Google Drive account.
Click the in the top-right corner and selectSettings from the drop-down carte du jour.
Click Manage Apps.
Scroll down to Squarespace, and clickOptions.
SelectDisconnect from Drivefrom the driblet-down card.
Render to the block on your Squarespace site and reconnect it to Google Drive in the storage tab. This reconnects the form to the aforementioned spreadsheet that was previously continued.

Error message: Add storage to this class

If you try to save a course cake or newsletter cake without choosing a storage choice, a message will appear asking you to tell us where to submit form submissions.

Choosing a storage pick tells the block where to transport submissions so you lot tin collect and take activity on them. To get started, visit Managing class and newsletter storage.

Was this article helpful?

26 out of 546 found this helpful

mackaltors.blogspot.com

Source: https://support.squarespace.com/hc/en-us/articles/205813938-Troubleshooting-form-issues